Demand for Arbitration Case Activity* Fiscal Year 2017
- Decisions for Consumer - 14
-
The $313,709 in awards includes $3,149 from 3 order compliance penalties and range from $12,702 for a 2014 Ford Focus to $32,606 for a 2016 Toyota Tacoma.
- The refund sum includes 4 lessor assignee awards totaling $80,819.
-
- Decisions for Manufacturer - 11
- Settlements - 18
- Administrative Dismissals (usually because of not meeting a jurisdictional requirement) - 17
- Order Compliance Penalty - 3
- Remand Appeal to Superior Court (pending since ’14) - 1
Total: Case Activity - 64
* Included above are:
- Eight Demands filed in Fiscal Year ‘16 reaching resolution in FY ‘17; and
- Twelve Demands filed in Fiscal Year ‘17 attaining disposition in FY ’18.
Manufacturer Summary Fiscal Year 2017
- American Honda - 1
- FCA US LLC - 9
- Ford - 27
- General Motors LLC - 4
- Hyundai - 2
- Jayco, Inc. - 1
- Kia - 2
- Mazda N.A. - 1
- Nissan - 4
- Subaru - 2
- Toyota - 3
Total - 56
Consumer-reported Defects for Fiscal Years (FY) '15, '16 and '17
The most prevelant consumer-reported defect/condition for cases receiving a FY ’17 resolution was related to the vehicle’s transmission. Case resolutions for the claimed defects filed in or resolved in FY ’17 are included in the detailed manufacturer summary report.
| Consumer-reported defects | FY 15 | FY 16 | FY 17 |
|---|---|---|---|
|
Vehicle body + water leaks (trunk, door locks, wind noise, roof, sunroof, headliner, passenger seat, windows, dashboard, rear liftgate) |
7 | 4 | 6 |
|
Engine operation; check-engine light; computer |
5 | 2 | 9 |
| Suspension - steering – struts - vibrations | 1 | 2 | 3 |
| Transmission – shifting – 4-wheel drive – AWD – clutch | 16 | 29 | 23 |
| Electrical – battery – dashlights – loss of power – lights – instrument cluster – electrical equipment - headlights | 3 | 3 | 4 |
| Brakes including ABS system and parking brake; CV joints | 3 | 0 | 1 |
| Starting problem | 3 | 0 | 1 |
| Unidentified | 1 | 3 | 2 |
| Airbag | 1 | 2 | 1 |
| Heater or air-conditioning system – seat heater | 6 | 1 | 0 |
| Driveability (poor handling; inconsistent acceleration; hesitation; stalling; rough idle; pulls left or right; lack of power) | 1 | 5 | 7 |
| Exhaust + Emissions | 0 | 1 | 1 |
| Excessive oil consumption; oil leak; oil pressure; oil odor | 2 | 4 | 4 |
| Anti-freeze leak; excessive consumption | 2 | 2 | 0 |
| Cruise Control problem | 0 | 1 | 1 |
| Front- and rear-end noises | 1 | 1 | 3 |
| Fuel mileage; fuel system or gas gauge | 3 | 1 | 0 |
| Radio/Phone Sync/Media System/Backup Camera | 1 | 3 | 2 |
| GPS (Global Positioning System)/Navigation System | 0 | 2 | 1 |
| Horn or clock | 0 | 0 | 0 |
| Turbocharger | 1 | 1 | 0 |
| Auto locks/ key fob | 0 | 2 | 0 |
| Traction light | 1 | 0 | 0 |
| Seatbelt | 1 | 0 | 0 |
| Windshield wiper; noise; fogging | 1 | 0 | 0 |
| Power steering/steering column | 2 | 1 | 1 |
| Sun visor | 0 | 1 | 0 |
|
Defective tires/TPMS (tire pressure monitoring system) |
0 | 1 | 2 |
| Total Defects Reported | 62 | 72 | 72 |
