Statistics

Demand for Arbitration Case Activity* Fiscal Year 2017

  • Decisions for Consumer - 14
    • The $313,709 in awards includes $3,149 from 3 order compliance penalties and range from $12,702 for a 2014 Ford Focus to $32,606 for a 2016 Toyota Tacoma. 

    • The refund sum includes 4 lessor assignee awards totaling $80,819.
  • Decisions for Manufacturer - 11
  • Settlements - 18
  • Administrative Dismissals (usually because of not meeting a jurisdictional requirement) - 17
  • Order Compliance Penalty - 3
  • Remand Appeal to Superior Court (pending since ’14) - 1

Total: Case Activity - 64

* Included above are: 

  • Eight Demands filed in Fiscal Year ‘16 reaching resolution in FY ‘17; and
  • Twelve Demands filed in Fiscal Year ‘17 attaining disposition in FY ’18.

Manufacturer Summary Fiscal Year 2017

  • American Honda - 1
  • FCA US LLC - 9
  • Ford - 27
  • General Motors LLC - 4
  • Hyundai - 2
  • Jayco, Inc. - 1
  • Kia - 2
  • Mazda N.A. - 1
  • Nissan - 4
  • Subaru - 2
  • Toyota - 3

Total - 56                                                                                         

Consumer-reported Defects for Fiscal Years (FY) '15, '16 and '17

The most prevelant consumer-reported defect/condition for cases receiving a FY ’17 resolution was related to the vehicle’s transmission. Case resolutions for the claimed defects filed in or resolved in FY ’17 are included in the detailed manufacturer summary report.

Consumer-reported defects FY 15 FY 16 FY 17

Vehicle body + water leaks (trunk, door locks, wind noise, roof, sunroof, headliner, passenger seat, windows, dashboard, rear liftgate)

7 4 6

Engine operation; check-engine light; computer

5 2 9
Suspension - steering – struts - vibrations 1 2 3
Transmission – shifting – 4-wheel drive – AWD – clutch 16 29 23
Electrical – battery – dashlights – loss of power – lights – instrument cluster – electrical equipment - headlights 3 3 4
Brakes including ABS system and parking brake; CV joints 3 0 1
Starting problem 3 0 1
Unidentified 1 3 2
Airbag 1 2 1
Heater or air-conditioning system – seat heater 6 1 0
Driveability (poor handling; inconsistent acceleration; hesitation; stalling; rough idle; pulls left or right; lack of power) 1 5 7
Exhaust + Emissions 0 1 1
Excessive oil consumption; oil leak; oil pressure; oil odor 2 4 4
Anti-freeze leak; excessive consumption 2 2 0
Cruise Control problem 0 1 1
Front- and rear-end noises 1 1 3
Fuel mileage; fuel system or gas gauge 3 1 0
Radio/Phone Sync/Media System/Backup Camera 1 3 2
GPS (Global Positioning System)/Navigation System 0 2 1
Horn or clock 0 0 0
Turbocharger 1 1 0
Auto locks/ key fob 0 2 0
Traction light 1 0 0
Seatbelt 1 0 0
Windshield wiper; noise; fogging 1 0 0
Power steering/steering column 2 1 1
Sun visor 0 1 0

Defective tires/TPMS (tire pressure monitoring system)

0 1 2
Total Defects Reported 62 72 72

 

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