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Help & FAQs

Frequently Asked Questions About:

Accidents, Insurance, Records, Suspension & Reinstatement

Accidents
Insurance
Records
Suspension & Reinstatement

 

Accidents

When I'm filling out my accident report form why do I have to supply you with the name of my insurance company and my insurance policy number ...why can't I give you the name of my insurance agency and the binder number for my policy?

Vermont law dictates that the insurance information that you provide to this Department be verified by your insurance company (not your insurance agent). In order to do this we must have the name of your insurance company so that we can mail them a form that they must use to either confirm or deny coverage at the time of your accident. The insurance company needs to have your policy number on this form because this is the only way they can check their records for your policy. Your binder number is issued by your insurance agent and your insurance company does not keep any records of binder numbers.

Why do I have to fill out an accident report form if the accident wasn't my fault?

Vermont law requires that an individual who is involved in an accident which results in a total of $3,000 in damages (all damages to any vehicles involved in the accident as well as any other resulting property damage) and/or an injury of any kind file an individual Operator's Report of MV Accident with this Department. The Vermont DMV does not assess fault for an accident ...this is done by the law enforcement officer who investigated the accident. The fact that you were involved in a reportable accident is documented on your record with this department for reference only.

Why do I have to fill out an accident report form if the police officer said he was sending in a report?

There are several reasons why you must file the individual Operator's Report of MV Accident with this Department ...first (and foremost) this is a requirement that is made in Vermont law. Your report also provides you with the opportunity to document your version of how the accident happened ...and, there is information requested on this report that is not recorded by (or available to) the investigating law enforcement officer.

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Insurance

When I'm filling out my accident report form why do I have to supply you with the name of my insurance company and my insurance policy number ...why can't I give you the name of my insurance agency and the binder number for my policy?

Vermont law dictates that the insurance information that you provide to this Department be verified by your insurance company (not your insurance agent). In order to do this we must have the name of your insurance company so that we can mail them a form that they must use to either confirm or deny coverage at the time of your accident. The insurance company needs to have your policy number on this form because this is the only way they can check their records for your policy. Your binder number is issued by your insurance agent and your insurance company does not keep any records of binder numbers.

If the only reason I've been suspended is because I don't have Financial Responsibility Insurance on file with the DMV do I have to pay the Department a reinstatement fee?

No, the reinstatement fee is not required if the only suspension on your record is for insurance purposes.

Why is a filing of Financial Responsibility Insurance required for an offense involving alcohol?

The Vermont legislature passed a law that became effective on April 29, 1998 making it mandatory for an individual to file Financial Responsibility Insurance for all criminal alcohol-related offenses. In 2000 the Vermont legislature passed a law that became effective on July 1, 2000 making it mandatory for an individual to file Financial Responsibility Insurance for a civil alcohol-related offenses.

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Records

How can I obtain a driving record or bulk driving records?

Individuals:

To obtain your own driving record (or another person's driving record) complete the record request form #TA-VG-116 (PDF document 257KB) and submit it to DMV together with the appropriate fee/fees. Note: If you are requesting the driving record of someone other than yourself that person must complete the "release" portion of this form. A driving record may only be obtained at our main office in Montpelier.

Bulk access:

Bulk request and pull driver records and histories from the Department of Motor Vehicles, available to Vermont.gov subscribers.

Access to the Vermont Department of Motor Vehicles Driver Record Search system is restricted to Vermont.gov Subscribers who are exempt under the DPPA only. In order to become a subscriber, or to request access to the Driver Record Search system for your existing subscriber account, please contact the Vermont.gov help desk by email at vt_mvr@nicusa.com.

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Suspension & Reinstatement

Where do I mail a reinstatement fee?

Mail your reinstatement fee to: Vermont DMV, 120 State Street, Montpelier, VT 05603-0001 (to the attention of: Driver Improvement), together with a paper stating that you are paying your reinstatement fee and providing your full name, your date of birth and your current mailing address. DO NOT SEND CASH.

If the only reason I've been suspended is because I don't have Financial Responsibility Insurance on file with the DMV do I have to pay the Department a reinstatement fee?

No, the reinstatement fee is not required if the only suspension on your record is for insurance purposes.

Why do some people (who have been charged with an alcohol-related offense) been issued both a civil suspension and a criminal suspension for the same violation?

Effective December 1, 1989 the Vermont legislature passed a law that provided a means for a law enforcement officer to issue a Notice of Intent to Suspend, which is considered a Civil (alcohol-related) suspension, to be issued to an offender. This law also permits criminal (alcohol-related) charges to be filed against the offender. As a result, an individual can be suspended both civilly and criminally for the same incident. The Notice of Intent to Suspend was supposed to ease the burden of cases in the Vermont court system as well as providing a means of issuance of a suspension in a more timely manner. An individual who has been charged under this law has a choice of either requesting a hearing on the civil charge or having the suspension go into effect on the date noted on the Notice of Intent to Suspend. If the individual requests a hearing on the civil charge it is generally held in the Vermont District Court at the same time as the hearing for the criminal charge. As they are actually two different charges under two different sections of the law it is possible to have only one of the two charges dismissed ...but both charges must be addressed. If you are suspended for both the civil and the criminal charges the suspensions run concurrently (at the same time). For example, if you were suspended for 90 days for the civil charge and 90 days for the criminal charge the suspensions would either happen at the same time, or, (if one suspension started before the other one) you would be given credit for the time served for the first suspension issued and that time would be deducted from the amount of suspension time to be served for the second suspension issued. See 23 V.S.A., Chapter 13, Subchapter XIII: Drunken Driving in Vermont law.

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Why is a filing of Financial Responsibility Insurance required for an offense involving alcohol?

The Vermont legislature passed a law that became effective on April 29, 1998 making it mandatory for an individual to file Financial Responsibility Insurance for all criminal alcohol-related offenses. In 2000 the Vermont legislature passed a law that became effective on July 1, 2000 making it mandatory for an individual to file Financial Responsibility Insurance for a civil alcohol-related offenses.

If I live in one state and I've been suspended in another state why won't the state I live in let me get a driver's license (or renew the driver's license I already have in that state)?

On or around April 1, 1996 the federal government required that all states participate in a program that prevents individuals who have had a suspension issued to them in one state (or more than one state) from obtaining a license in another state. A nationwide computer system now tracks all drivers (or potential drivers) to prevent the issuance of a license to a suspended person.

My suspension was only supposed to be for a couple of weeks and I went under suspension years ago ...why am I still under suspension?

In Vermont there is no statute of limitations on driver suspensions. All driver suspensions remain on an individual's record and in effect until the individual has complied with all requirements related to the suspension and a reinstatement has been issued.

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When I went to court no one told me I had to complete an alcohol treatment program ...why is DMV telling me that I'm required to do this?

Vermont law requires that anyone suspended for an alcohol-related offense must complete an alcohol treatment program. The courts generally try to make you aware of this requirement at the time of your hearing, but if even if they fail to tell you about it you must meet this requirement.

Can I pay my tickets to the DMV along with my reinstatement fee?

The Vermont Department of Motor Vehicles does not accept payments for fines. These must be paid directly to the appropriate court.

I paid my ticket(s) a long time ago ...why am I still under suspension?

Once a suspension for failure to pay a fine on a ticket or a citation goes into effect you must meet all requirements for reinstatement. In addition to paying your fine to the court you must pay a reinstatement fee to the Vermont Department of Motor Vehicles. If you have paid your fine but have not paid your reinstatement fee you cannot be reinstated. There is no statute of limitations on driver suspensions ...they remain in effect until all requirements have been met and this Department has issued a notice of reinstatement.

Why didn't I receive anything telling me that I've been suspended?

Notices of suspension are mailed to your address as it appears on our computer system at the time that the suspension is issued. If you have moved and have not notified this Department of your new address (as required by law) you may not receive your written notice of suspension.

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What is an RDL?

An Ignition Interlock Device Restricted License, referred to as an "RDL", allows you to drive non-commercial vehicles equipped with an ignition interlock device, while your regular license is suspended or revoked for an alcohol-related driving under the influence offense.  You are granted a conditional reinstatement ahead of your normal eligibility date if you participate in the Ignition Interlock Program.  If granted an RDL, you must adhere to all of the terms and requirements associated with an RDL; failing to do so will result in an extension of your IID requirements.  For more information regarding RDL's click here.   

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I live out-of-state ...do I have to come back to Vermont to take an alcohol treatment program?

If you live in another state it is possible for you to take an alcohol treatment program in that state. It is very important that you contact Vermont's Project CRASH at (802) 651-1574 prior to enrolling in a program outside of Vermont. Not all alcohol treatment programs are accepted and you must make sure that you participate in an acceptable program.

Why do I need to let the DMV know when my name and/or address changes?

Vermont law requires that an individual who has been issued: 1) a Vermont driver license, driver permit, non-driver identification card, and/or 2) a Vermont vehicle/motorboat/snowmobile registration, to notify the Vermont DMV of any change in name and/or address within 30 days of the date of the change. The DMV mails any correspondence (such as license renewal notices, vehicle registrations, etc.) to whatever address we have on our computer records for an individual. The information we have on our computer records reflects the most recent information you have supplied to us. If you neglect to notify this Department of any changes you will not receive any materials that we may mail you. Please use DMV form # TA-VL-15 (PDF document 136KB) to notify the Vermont DMV of any change to your name and/or address.

Can I make my payment using a credit card?

The Vermont Department of Motor Vehicles accepts credit cards for transactions at all locations.  An additional fee may be required. 

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Commercial Trucking

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Commercial Trucking

When do I need to obtain an over-dimension or over-weight permit?

A permit must be obtained if any of the following dimensions are exceeded:

  • 8' 6" wide
  • 13' 6" high
  • 75' long combination vehicle/46' long single vehicle
  • The gross weight of the vehicle or vehicle combination and load must not exceed limits imposed by statutes. (Gross weight includes weight of the motor truck or truck/tractor-trailer or semi-trailer combination, plus the heaviest load to be transported).

See 23 V.S.A. §1392 Gross Limits on Highways

How do I obtain Vermont Over-dimension permits?

  • Complete and mail an application with the correct fee to Commercial Vehicle Operations.
  • Walk into the Commercial Vehicle Unit in Montpelier, Vermont.
  • Contact a Permit Service Company.
  • Faxed permit applications are accepted if you have an established escrow account.

What is the cost of obtaining a permit?

See current listing of permit fees.

I have a piece of equipment that is wider than my vehicle. What type of permit do I need?

This is a complex issue. To obtain information pertaining to the type of permits available please contact Commercial Vehicles at 802-828-2064.

I will be hauling a divisible load (i.e., forest products, milk, water, quarry products). What type of permit do I need?

This is another complex issue. To obtain information pertaining to the type of permits available please contact Commercial Vehicles at 802-828-2064.

When can a single trip permit be obtained and what is the turn-around time for approval of permits?

Permits can be obtained Monday through Friday from 7:45 a.m. to 4:15 p.m. (except holidays - see schedule of holidays [PDF document 42.58KB]). In most cases it should take approximately 45 minutes for a response from the permit clerk. However, a 4-hour turn-around time has been established to take the Unit's workload into consideration during busy periods.

Can I get permits outside of your normal business hours?

You may apply for a permit during off-hours but a permit will not be issued until normal business hours, Monday through Friday from 7:45 a.m. to 4:15 p.m. (except holidays - see schedule of holidays [PDF document 42.58KB])

How long is the permit valid?

Single trip permits are valid for 10 working days. If the move is not made during this time-frame a new permit must be purchased.

When can I move loads exceeding the legal limits?

Unless specifically stated on the permit, movement is restricted to daylight hours and shall be made between thirty minutes before sunrise and thirty minutes after sunset. No movement is allowed on state highways for loads in excess of 108,000 pounds, or over 10' 6" wide, or over 100' long on any Saturday, Sunday or Friday afternoon between July 1st and Labor Day. No movement is allowed on holidays observed by the State of Vermont. If the holiday falls on a Saturday, the preceding Friday is a legal holiday; if the holiday falls on a Sunday, the following Monday is a legal holiday and these days are restricted as other holidays. See list of holidays [PDF document 42.58KB].

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Do I have to maintain a certificate of insurance on file?

Vermont does not require that you maintain proof of insurance on file with the Department, however, proof of insurance is required when:

  • Requesting a Super Load Permit, or
  • Blanket permits that are 100 feet long or longer.

How do I establish an Escrow Account which will allow me to obtain single trip permits by fax?

See information concerning escrow accounts.

How do I replenish my Escrow Account?

  • A company or personal check may be mailed or delivered to Commercial Vehicle Operations. Check must be made payable to the Vermont Department of Motor Vehicles (payable in U.S. funds only).
  • Cash is acceptable if delivered in person to Commercial Vehicle Operations.
  • Credit cards are not accepted.

What constitutes a "Super Load" and requires an Engineering Review?

Permits that meet or exceed the following perimeters:

  • 150,000 pounds or more
  • 100 feet long or longer
  • 15 feet wide or wider
  • 14 feet high or higher

What information is required when requesting a Super Load Permit and Engineering Review?

See the Application and Requirements (PDF document 67.06KB).

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How long will the Engineering Review take?

The Engineering Review can take up to 10 working days.

What is the fee for an Engineering Survey Review?

See the current listing of Engineering Survey fees.

 

How long is an Engineering Survey valid?

If additional permits are required and the information contained in the original survey is not changed in any manner (including the routes) the Engineering Survey is valid for 6 months.

Where can I get a copy of the Over-weight/Over-dimension Rules?

Requests should be made to:

Commercial Vehicle Operations
Department of Motor Vehicles
120 State Street
Montpelier, VT 05603-0001

OR,

Phone: 802-828-2064

You can also access the Overweight & Over-dimension Permit Rules here. (PDF document 267.63KB)

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General Information

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General Information

What are your hours and locations?

Hours and locations

What are some of the fees charged for miscellaneous transactions?

Miscellaneous DMV Fees

Can I make my payment using a credit card?

The Vermont Department of Motor Vehicles accepts credit cards for transactions at all locations.  An additional fee may be required. 

When is the Mobile Unit in an area near me?

DMV Locations

Can I renew my vehicle registration in the Mobile Unit?

No, not unless your registration has been expired for more than one year …then new plates will be issued.

What address do you have for me?

If you telephone:

(802) 828-2000, or
(toll free) 1-888-99-VERMONT (1-888-998-3766)

to speak with our personnel and provide us with your current address we can verify whether or not this is the address we have for you. If our answer is “no, this is not the address we have for you” it will be necessary for you to complete an address change form (PDF document 136.13KB) and submit it (by mail or in person) to our main office in Montpelier.

What can I do in each of your offices?

Our individual pages for each of our DMV Locations provide this information.

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Lemon Law

Frequently Asked Questions For CONSUMERS

General Information

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The Final Repair Attempt

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The Hearing

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Vehicle Refund Award Formulas & Vehicle Replacement Terms

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Frequently Asked Questions For VEHICLE MANUFACTURERS

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Frequently Asked Questions About NON-ARBITRATION OPTIONS

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What are the eligibility requirements to file a lemon law claim?

A Demand For Arbitration (PDF document 330.3KB) will be docketed for a hearing when it is completed in full, accompanied by the information requested within Enclosures (PDF document 240.7KB) and submitted per the Filing Instructions (PDF document 50.3KB). The claim will be returned if applicable enclosures are omitted. Please remember the preparation and presentation of the case is your responsibility.

Minimum Eligibility Requirements

  • The vehicle was purchased or leased in Vermont or is registered in Vermont.
  • At least the first repair attempt for the claimed defect(s) was covered by the manufacturer's express warranty for a "three-times-out" claim.
  • The defect(s)/condition(s) is present as of the date of filing for a "three- times-out" claim.
  • The gross vehicle weight rating (GVWR) for a truck cannot exceed 12,000 pounds. Refer to the GVWR label on the inside edge of driver's door or refer to manufacturer or dealer documentation.
  • A business or commercial enterprise may have a maximum of two registered or leased vehicles.
  • Vehicles within a government entity are not covered under Vermont's lemon law.
  • A vehicle finance account must be current as of the date of the hearing.
  • A consumer is precluded from filing through the State of Vermont process if the manufacturer's dispute settlement mechanism is elected. This third-party option is usually referenced in the owner's manual.
  • A claim must be filed within one year after the expiration of the manufacturer's express warranty.

How does the lemon law work?

There are two methods for filing a Demand For Arbitration. A consumer may choose Filing Method A: "three times out", or Filing Method B: "30 days out-of-service". The defect or condition must be present as of the date of filing for a "three-times-out" claim. There is no requirement for a current condition for a "30 days out-of-service" claim because the defect is the repair history during the time out-of service. There are circumstances under which a Demand may be filed with fewer than three repair attempts or fewer than 30 days out-of-service as described below. Please review the other eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.

Are used motor vehicles covered under the lemon law?

Used vehicles are covered under the lemon law if the first repair occurred within the manufacturer's express warranty and other eligibility requirements have been met. A "new motor vehicle" means a passenger motor vehicle which is still under the manufacturer's express warranty. 9 V.S.A. Section 4173(9).

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What is the difference between a "3 times-out claim (Filing Method A)" and a "30 days out-of-service claim (Filing Method B)"?

3-Times-Out Claim (Filing Method A):

  • A Demand may be filed after the manufacturer/authorized dealer has had reasonable opportunities to repair a warranted defect(s). The lemon law presumes that three unsuccessful repair attempts meet this requirement. The first attempt must occur within the manufacturer's express warranty.
  • A consumer filing with fewer than three repair attempts must convince the Board that the manufacturer was allowed a reasonable opportunity to repair. This could be for a safety-related defect/condition, if the dealer/manufacturer presents the condition is characteristic and no repair is needed, or for other reasons.
  • The symptom of a claimed defect(s) must be present as of the date of filing.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.

30 Days Out-Of-Service Claim (Filing Method B):

  • A Demand may be filed after a vehicle has been out-of-service for multiple days by reason of a reasonable number of repairs within the manufacturer's express warranty.
  • The lemon law presumes that a reasonable number of repairs have been made when the vehicle has been out-of-service for 30 calendar days.
  • A consumer may file with fewer than 30 days out-of-service but must demonstrate why the Board should accept fewer than 30 days as being reasonable.
  • "Out-of-service" is defined as the vehicle being unavailable for the consumer's use for a major portion of the day (4 hours or more) while being under the control of the manufacturer, its agent or authorized dealer.
  • The 30 days may be cumulative or consecutive.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.

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How do I organize a repair history if I'm filing under "3-times-out"?

The Consumer's Repair Summary For A 3-Times-Out Claim (PDF document 434.2KB) will help you organize the repair history when filing under the "3 times out" provision.

How do I organize a repair history if I'm filing under "30 days out-of-service"?

The Consumer's Repair Summary For A 30 Days Out-Of-Service Claim (PDF document 276.3KB) will help you organize the repair history when filing under the "30 days out-of-service" provision.

Does a "30 days out-of-service" claim have to be 30 consecutive days?

No. A "30-day" claim may be with cumulative calendar days including weekends and holidays. The vehicle must be in control of the dealer for the major portion of a day (4 hours minimum). The dealer does not have to be working on the vehicle for this timeframe. The repairs must be performed within the manufacturer's express warranty.

The vehicle is in the shop being fixed now. Can I file?

The symptom of the defect or condition must be present as of the date of filing for a "three times out" claim. There is no requirement for a current condition for a "30 days out-of-service" claim, because the defect is the repair history during the time out-of-service. The final repair by the manufacturer is initiated after you file.

Does my situation fall under the lemon law? What are my chances of winning?

Review Filing Methods A and B and select the one that best addresses your vehicle's repair history. For a "three-times-out" claim you should be prepared to explain how the defect(s)/condition(s) substantially impairs any combination of the use, market value or safety of the vehicle as of the date of signing the Demand. For a "30 days out-of-service" claim you will explain why a reasonably prudent person would conclude from the repair history that the vehicle is a "lemon" due to substantial impairment of any combination of the vehicle's use, market value or safety.

How do I file a Demand for Arbitration form?

The Demand For Arbitration form (PDF document 330.3KB) includes instructions for completion.

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What is the manufacturer's (zone office) mailing address?

An up-to-date listing of  vehicle manufacturer mailing addresses, phone numbers, and fax numbers. (PDF document 206KB)

Is there a Demand for Arbitration completion and enclosures check-list?

Yes, you can download a Demand for Arbitration completion and enclosures (PDF document 240.7KB) form.

My financial lender advises it will take 2-3 weeks to send me the total vehicle interest. How can I obtain it sooner?

Check with the financial institution to see whether the information is available on-line. If not, consider contacting a supervisor, explain why the interest is needed in a timelier manner and request it be faxed to you or the Board office.

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The manufacturer/dealer contacted me to bring the vehicle in for repair after filing. Will this jeopardize my case?

The final repair is a legal provision that provides an opportunity for the manufacturer to assess and repair the claimed defect(s) to your satisfaction. It must be completed five days prior to hearing or is waived. The consumer must present the vehicle to the specified dealer after reasonable notice.  The final repair is applicable for 3-times out and 30-days out-of-service filing methods.

The repair should be completed timely to provide an opportunity for assessment. The Demand may be withdrawn if the repair is satisfactory. A hearing may be requested if the condition(s) recurs, and the vehicle is still covered by the manufacturer's express warranty.

You may continue to hearing even if the claimed condition appears to be fixed. Your reason(s) for dissatisfaction would then be considered by the Board.

Why should I have to bring my vehicle back for a final repair? I've already allowed the dealer "X' number of times to try and fix it.

The claim is with the manufacturer, not the dealer. The final repair is a legal provision that provides an opportunity for the manufacturer to assess and repair the claimed defect(s) to your satisfaction.  The final repair is applicable for 3-times out and 30-days out-of-service filing methods.

You may withdraw from the arbitration process if the repair is acceptable and retain the option to request a hearing if the condition recurs as long as the vehicle is still within the manufacturer's express warranty. You may continue to hearing even if the claimed condition appears to be fixed. The Board would then weigh your reasons for dissatisfaction.

The Board may dismiss or continue the case if presentation of the vehicle for the final repair is refused by the consumer.

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Can I still go to the hearing if the vehicle is repaired at the "final repair"?

The final repair is a legal provision that provides an opportunity for the manufacturer to assess and repair the claimed defect(s) to your satisfaction.

You may withdraw from the arbitration process if the repair is acceptable, but would retain the option to request a hearing if the condition recurs while the vehicle is still within the manufacturer's express warranty.

You may continue to hearing if the claimed condition appears to be fixed. The Board would weigh your reason(s) for dissatisfaction with the repair.

The manufacturer hasn't contacted me for a final repair. Should I call them?

It is the responsibility of the manufacturer to arrange the final repair appointment. The dealer often contacts the consumer per the manufacturer's request.

A manufacturer will occasionally elect not to pursue a final repair for various reasons. It is in their interest to initiate the appointment to present a current assessment of the claimed condition(s).

The dealer is trying to charge me for the final repair. Can they do that?

There should be no charge for the final repair if the claimed condition is within the manufacturer's express warranty.

The consumer is responsible for payment if the repair is performed after warranty expiration.

The manufacturer refuses to authorize repair of the vehicle under warranty and states the condition is not covered. What do I do?

Refer to the manufacturer's express warranty and review any exclusions that may be applicable.

The Board does not have authority to determine whether a repair should be covered by the manufacturer's express warranty.

You may consider contacting the Consumer Assistance Program in Burlington at 800-649-2424 (within Vermont only) or 802-656-3183 for assistance or requesting a consultation through the dealer with the manufacturer's district manager for review of the coverage denial.

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Who are the Board Members?
Board composition is determined by statute. There are five members and three alternate members (one new car dealer and alternate, one active technician and alternate, and three members and one alternate who have no direct involvement with the sale or service of vehicles or their parts).
The Board members are appointed by the Governor for a three-year term. Each full member may be appointed for two additional three-year terms.

When will a hearing be held for my claim?

A hearing will be scheduled in Montpelier within 45 days of acceptance of a completed Demand for Arbitration (PDF document 330.3KB) with supporting documentation. View the tentative hearing schedule.

The hearings are usually held monthly.

A Notice of Hearing will be forwarded to the consumer and manufacturer within approximately two weeks of the hearing date with location directions.

The vehicle must be presented at the hearing site for a road test or inspection.

How should I prepare for the hearing?

A chronology of the vehicle's repair history for the claimed defect(s)/condition(s) will organize your presentation to the Board.

You should be prepared to explain how the claimed condition(s)/defect(s) substantially impairs the vehicle's use, market value or safety (any combination of these standards).  For a 30-day out-of-service claim, the defect is the history within the timeframe.

Evidence, which must be filed with the Board and manufacturer by 3 days pre-hearing, in addition to repair orders occurring pre-filing could include:

  • A copy of the final repair order;
  • Proof of substantial impairment of the vehicle use, market value (vehicle history report, which is impacted by the reporting entities) or safety (such as a crash report or towing bills) as of the date of signing the Demand for either filing method;
  • Testimony of witnesses, which may be in-person or by an affidavit (statement with signature notarized).  In-person is preferred so questions may be asked; and
  • Video CDs, still pictures and similar.  A playback device must be provided at the hearing site for the applicable media.

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The manufacturer's response form has items checked that are not accurate. What should I do?

The manufacturer's response form advises the defense the manufacturer may be presenting at the hearing. You may reply to the defense at the hearing. The response form should be forwarded to the Board office and the consumer within five days prior to hearing.

Can the hearing be rescheduled?

A continuance may be requested verbally but must also be made in writing with a justification. It will be granted only for good cause.

The manufacturer is offering a settlement to encourage withdrawal of the Demand for Arbitration. Is it okay to accept? How do I know whether they will follow through with the offer?

Settlement negotiations occur between the manufacturer and consumer. The Lemon Law Administrator will facilitate communication and respond to inquiries when applicable.  A refund worksheet (PDF document 51.4KB) can be used to compare a settlement offer with a potential refund award.  There is also a lease refund worksheet.

A manufacturer may offer an extended warranty or several vehicle payments as an incentive to withdraw the claim. If you settle this way and the claimed condition recurs, you may file a second Demand but would have to meet the same filing criteria as for the initial claim with applicable repair orders occurring after the settlement. At least one repair would have to occur within the express warranty.

Settlement terms should be in writing. The settlement document, with both parties' signatures, must be received by the Board office to withdraw from the arbitration process.  The signed settlement document becomes a contract.

When will I receive the Board's decision?

The Board's decision will be issued to the consumer and manufacturer within 30 days of the hearing.

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My vehicle exhibited the claimed condition(s) on the way home from the hearing. Can the Board be advised of this development?

No, the record closes when the hearing ends and the test-drive or inspection is completed. Supplemental information may not be added.

Criteria for submitting a request for reconsideration with new evidence, meaning evidence not available as of the date of the hearing despite due diligence, and circumstances under which a case may be appealed to a superior court are within the order transmittal letter (PDF document 38.5KB).

My vehicle needs "_______". Can I still bring the vehicle in for repair before the order is issued?

Yes.

The manufacturer is allowed 30 days after receipt of the order to complete the transaction, if the decision is in favor of the consumer, unless a motion for reconsideration or appeal is initiated. A stay would be placed on the order, meaning the effective date of order compliance would be placed on hold.

What do I do after receiving a favorable Board order?

The manufacturer or dealer, on behalf of the manufacturer, will contact you to arrange the buyback or replacement transaction.

Refer to the order's transmittal letter (PDF document 38.5KB) that describes the criteria for a motion for reconsideration or appeal to a superior court. A stay (hold) will be put on the order if either party initiates one of these actions.

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The manufacturer states I have to sign a general release of all claims before they will present me with the refund check. Do I have to sign it?

No. The only form you may be asked to sign is a power of attorney authorizing the manufacturer to access your financing account to pay the lien holder for release of the title.

The manufacturer has not contacted me to complete the refund/replacement transaction. What do I do?

An order becomes effective 30 days after the manufacturer receives it via facsimile. The order specifies the effective date. If today is past the effective date, you may be entitled to an additional 10% of your total award (not for a replacement vehicle) unless the delay was due to not making the vehicle available for the buyback or other similar reason. Both parties may agree on an order compliance date past the order's effective date due to an extraordinary circumstance after approval from the Board office.

What options are available if a claim for a refund or replacement vehicle is denied?

Refer to the order's transmittal letter (PDF document 38.5KB) that describes the criteria for a motion for reconsideration or appeal to a superior court. A stay (hold) will be put on the order if either party initiates one of these actions.

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How is a vehicle refund calculated?

A vehicle refund award includes an adjustment for mileage from the first warranted repair attempt (Filing Method A - 3 times out) or from the first day out-of-service (Filing Method B - 30 days out-of-service) and will be made to the consumer and lien holder (if any). See a sample worksheet  (PDF document 51.4KB) that itemizes other items which are reimbursable pursuant to Section 4172(e) of 9 V.S.A.

Does the award include the down-payment and trade-in value?

Yes. Items deducted from the vehicle's purchase price prior to applying the pro-rated formula include rebate, dealer discount or non-cash credit as from a credit card rebate.

Any down-payment and trade-in value are considered cash and are included in the vehicle's purchase price.

How are the terms of a vehicle replacement transaction determined?

A comparable replacement vehicle is one of the same make, model, options and year. The consumer will usually be assessed a percentage charge for any model year difference. If a consumer elects a replacement vehicle and an acceptable replacement to the consumer is not found, a prorated refund will be processed.

How much will I receive if I win with a leased vehicle?

Prorated refund awards for leased vehicles are calculated from Section 4172(i) of 9 V.S.A. View a sample worksheet for a lease refund award calculation (PDF document 227.23KB).

How are the terms of a vehicle replacement transaction determined for a leased vehicle?

A lessee may elect to receive a replacement vehicle which would be a collateral exchange.

If a consumer elects a replacement vehicle and an acceptable replacement is not found, a lease refund (PDF document 227.23KB) will be processed.

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Why did you accept this Demand as being eligible?

A Demand may be administratively dismissed after initial review of the claim when there is a technical issue as filing: 1) outside of the statute of limitations, 2) for a truck with an excess gross vehicle weight rating; 3) for a nonconformity with the warranty not present as of the date of filing for 3-times out claim and other jurisdictional reasons. 

Demands proceed towards hearing unless there is a jurisdictional item not met.  The manufacturer may submit a defense to the Board office and consumer with supporting documentation as to why a claim doesn't meet the filing criteria. If the issue is not a jurisdictional technicality, the case will proceed towards hearing.

We are unable to reach the consumer; or, the consumer is refusing the final repair. What do we do?

An e-mail, overnight courier letter or a certified return-receipt letter with a specific date or date options for the final repair could be sent to the consumer.

If the consumer refuses to present the vehicle for repair, indicate such on the response form (PDF document 279KB) and forward to the Board office and consumer.

It is the manufacturer's responsibility to contact the consumer.

Our representative isn't available for the hearing. Can we have a continuance?

A request for a continuance must be provided in writing with a justification. It will be granted only for good cause.

(Dealer) Our supply of Demand forms is almost out. Will you send us X # of forms?

It is the manufacturer's responsibility to supply the Demand forms, pre-addressed envelopes to the zone office and Notice to Consumer and ensure each consumer receives the material.

The consumer's award does not clear the vehicle lien payoff for a purchased vehicle. What do we do?

The consumer is responsible for obtaining clear title and must pay the balance. This could occur if mileage at the first repair was high or if the consumer financed negative equity.

The award and monies for a lessee consumer and lessor do not cover the lease balance. What do we do?

The lease formula provides the lessor with a 10% addition of the lessor's purchase price of the vehicle to accommodate for no termination fee. The lessee is not responsible for any outstanding balance. The formula is binding on the lessor assignee.
 

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What can I do if the vehicle was purchased outside of the manufacturer's warranty?

Contact AUTOCAP (Automotive Consumer Action Program) via the Consumer Assistance Program in Burlington at 800-649-2424 (from within Vermont only) or 802-656-3183 for vehicles purchased outside of the manufacturer's express warranty or for vehicle issues not covered by the lemon law.

I have a vehicle problem from a private sale. What are my rights?

Consider filing a claim in a small claims court. Contact the court in your county for procedural information.

I signed a contract yesterday to purchase a new car. Now that I’ve thought about it, I realize I can’t really afford it. Can I cancel the contract?

As a general rule contracts are binding when agreed to and neither side can cancel. There are some exceptions, however. In Vermont, a consumer has three business days to cancel an agreement made over the phone, at his or her residence or place of business, or somewhere other than the seller’s regular place of business (e.g. a hotel room). So unless the agreement to buy the car was made in one of those three places, the answer to the question is "no."
However, the Consumer Assistance Program (a division of the Vermont Office of the Attorney General) is aware of at least one case where the consumer purchased a new car over the phone and signed the papers at his home when the car was delivered by the dealer. In that situation the consumer would have been entitled to cancel the contract within three business days!
For more information on your right to cancel, contact the Consumer Assistance Program.
 

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Licenses, Permits, & ID's

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Can I drive in Vermont if I have a learner's permit from another state?

Yes, for a period of 30 days for vacation purposes.

What is needed to get a duplicate license or learner permit?

Complete the application form #TA-VL-15 (PDF document 136KB) and submit it to the DMV together with any appropriate fees. If you are applying for a duplicate license/permit in person you must also be prepared to provide a minimum of two forms of identification (one "primary" document and one "secondary" document).

How often is a physical examination required in order to operate a school bus?

Every four (4) years.

I've moved to Vermont from another state ...how do I change my driver license to a Vermont Driver License?

To obtain a Vermont license bring your current license, proof of identity, DOB & SSN and proof of Vermont residency to a DMV office. If you don’t possess a copy of your license an original birth certificate or passport may be used. If you use a passport it cannot be expired for more than one year. You must also take a vision examination and pay all of the proper fees.

Can I get a photo license/ID in any office?

Yes.

Where do I send a reinstatement fee?

You can pay your reinstatement fee online, or

You can hand-carry it to our main office in Montpelier, or

You can mail your reinstatement fee to: Vermont DMV, 120 State Street, Montpelier, VT 05603-0001 (to the attention of: Driver Improvement), together with a paper stating that you are paying your reinstatement fee and providing your full name, your date of birth and your current mailing address. DO NOT MAIL CASH.

If I live in one state and I've been suspended in another state why won't the state I live in let me get a driver's license (or renew the driver's license I already have in that state)?

On or around April 1, 1996 the federal government required that all states participate in a program that prevents individuals who have had a suspension issued to them in one state (or more than one state) from obtaining a license in another state. A nationwide computer system now tracks all drivers (or potential drivers) to prevent the issuance of a license to a suspended person.

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New To Vermont (FAQ's To Assist New Vermont Residents)

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How do I get a license if I have a valid license from another state?

To obtain a license, Vermont law requires that out of state applicants must pass a vision test. The road test and written test may be waived by the examiner if the applicant holds a valid out-of-state license. Vermont Driver's manuals and license applications are available at all Department of Motor Vehicle offices.

  1. Come in to any DMV office for a vision test . If your out-of-state license has been expired for more than one (1) year you will have to take the vision test, written test and road test and you must make an appointment for an exam at your choice of DMV locations by calling Central Scheduling at 1-802-828-2085.
  2. Bring your current license, proof of identity, DOB & SSN and proof of Vermont residency to a DMV office. If your home state license is not valid, have someone who has a valid license drive you to the Department of Motor Vehicles office.
  3. If you are taking the road test, the car you are using must be clean and in good mechanical condition with a valid inspection sticker. Be sure the emergency brake is working properly.
  4. An automobile insurance identification card is required by Vermont law. The card must state the name of the insurance carrier, effective and expiration dates of coverage, name of insured, description of the vehicle including the vehicle identification number. It also must include limits of liability or a statement that the policy provides the minimum insurance required by Vermont law.
  5. A valid registration certificate for the vehicle is required.
  6. When your Vermont license is issued, the examiner will keep the license you hold from another state.
  7. You are required to provide proof of Vermont residency.
  8. You are required to provide proof of identification when applying for a Vermont license/permit.
  9. There is an exam fee charged for converting an out-of-state license to a Vermont license (see fee information in list of license/permit fees).  

What if I have a valid license in another state but I can't find the license?

You must provide your license number and the expiration date of the license to the Vermont DMV so that we can verify the status of your license in the other state. If you can't provide that information you must apply for a duplicate license in the other state (or otherwise provide proof of a valid license in that state).

How soon after I've moved to Vermont do I have to change my out-of-state driver license to a Vermont Driver License?

You must obtain a Vermont Driver License upon establishing residency in this state. This must be done no longer than 60 days after moving to Vermont or if your out-of-state license expires before the end of this 60-day period you must obtain a Vermont Driver License before it expires (whichever occurs first).

Can I get a photo license/ID in any office?

Yes.

If I live in one state and I've been suspended in another state why won't the state I live in let me get a driver's license (or renew the driver's license I already have in that state)?

On or around April 1, 1996 the federal government required that all states participate in a program that prevents individuals who have had a suspension issued to them in one state (or more than one state) from obtaining a license in another state. A nationwide computer system now tracks all drivers (or potential drivers) to prevent the issuance of a license to a suspended person.

I've moved to Vermont from another state ...how do I change my vehicle registration to a Vermont registration?

You must provide DMV with the following: a completed Registration Application form #TA-VD-119 (PDF document 424.7KB), the title to the vehicle, an updated (current) odometer reading, proof of the dollar amount of tax paid on the vehicle to any previous state (proof of tax paid is not necessary if the vehicle is over 3 years old and you have the title or proof of registration for the past 3 years from a taxable state), a “Visual Verification of Serial Number” and payment of the proper fees. Note: If the title to the vehicle is being held by the lien-holder you must provide DMV with the full name and address of the lien-holder.

How soon after I've moved to Vermont do I have to change my out-of-state vehicle registration to a Vermont vehicle registration?

You must obtain a Vermont vehicle registration upon establishing residency in this state. This must be done no longer than 60 days after moving to Vermont or if your out-of-state vehicle registration expires before the end of this 60-day period you must obtain a Vermont vehicle registration before it expires (whichever occurs first). Two facts that you should be aware of when registering a vehicle in Vermont are:

  1. All vehicles must have liability insurance coverage in an amount that is not less than the statutory minimums.
  2. Upon registering your vehicle you will have 15 days in which to get the vehicle inspected at a Vermont Licensed Inspection Station.

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School Bus Drivers & Buses

Employer Responsibilities

 

Endorsement Testing

 

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Identification & Equipment

 

Multifunction School Activity Buses (MFSAB)

 

Physicals

 

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Registration

 

School Bus Clinic Cards

 

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School Bus Endorsements

 

School Bus Routes & Stops

 

Type I & Type II School Buses

 

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Who needs to be part of a drug testing program?

Employers of drivers holding CDL's must have a drug testing program. Drivers holding CDL's are subject to random testing. These requirements do not impact individuals holding a Type II endorsement.

How can I find a drug testing program for my company?

Contact Vermont League of Cities and Towns, Vermont Student Transportation Association, Vermont Truck and Bus Association or Federal Motor Carrier Safety Administration.

What paperwork needs to be maintained by school transportation coordinators?

  • Copies of physicals (to include vision and hearing screening),
  • Initial 3-year driving record,
  • Documentation indicating all students are participating in emergency evacuations twice a year, and
  • Records of vehicle pre-trip inspections.

Contractors also need to be in compliance with all CDL driver qualification requirements and regulations (FMCSR 391).

Who needs to comply with CDL driver requirements and regulations?

School contractors need to be in compliance with all CDL driver qualification requirements and regulations (FMCSR 391). It should be noted while there is an exemption for "to and from school" operation, there is no such exemption for trips performed by contractors. School transportation performed by a state or political subdivision of a state (i.e., municipalities) are exempt from some CDL requirements. For more information see FMCSR 390.3 (a), applicability, (f)(1)(2) exceptions (see interpretations for this section).

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What is the period of validity for written tests (both CDL and school bus)?

Two years.

Can drivers with the appropriate class CDL and "P" endorsement (but no "S" endorsement) drive a Type I School Bus to the exam location? Do school bus lights and signs need to be covered?

Yes. They don't need to be accompanied by a licensed CDL operator with an "S" endorsement. School bus signs and lights do not need to be covered.

Can applicants seeking a Type II endorsement drive a Type II School Bus (unaccompanied) to the exam location? Do school bus lights and signs need to be covered?

Yes, the applicant can drive the Type II School Bus to the exam location. School bus signs and lights do not need to be covered.

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If a school bus is equipped with seat belts are the occupants required to wear them?

  • Type I School Bus - No
  • Type II School Bus - Yes

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What is a Multifunction School Activity Bus (MFSAB)?

An MFSAB is a vehicle which meets the construction and safety standards for a "multifunction school activity bus" adopted by rule by the National Highway Traffic Safety Administration.  Vehicles meeting these standards will be labeled by the manufacturer with a sticker which clearly identifies the vehicle type as an MFSAB.  Vehicles which do not have this identifying sticker are not Multifunction School Activity Buses and cannot be used as such.  Multifunction School Activity Buses can be used to transport students on trips.  They cannot be used to transport students to and/or from home and school.

Do drivers of MFSAB's need to have school bus endorsements?

Yes ....

  • If the school bus is owned or operated by a school or in connection with school activities.
  • If transporting Head Start children in a situation where a school bus or MFSAB is required.

Do Multifunction School Activity Buses need to be inspected as a school bus?

No, they are not school buses and require a regular yearly inspection only.

Can a Multifunction School Activity Bus be used for a DMV road test to obtain a school bus endorsement?

No, a MFSAB cannot be used for a road test to obtain a school bus endorsement.

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How long is a DOT (Department of Transportation) physical good for?

A DOT physical is good for 2 years and will be accepted by DMV (including for testing purposes) as long as valid, regardless of issue and expiration date.

Can I use a Universal Medical Form for the physical required to get a school bus endorsement?

A Universal Medical Form will be accepted for Type II School Bus endorsements only. While they are good for the duration of the license (4 years mandatory) they must be submitted to DMV (when adding or renewing the school bus endorsement) within 6 months of date of physical.

Do school bus drivers need to have a physical done each year?

Physicals are required to be submitted to the driver's school annually.

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Does a school bus "garaged" in Vermont need to be registered in Vermont, or is it acceptable to have out-of-state plates?

If the bus is garaged in Vermont it must be registered in Vermont. Vehicles incidentally in Vermont are not required to be registered in Vermont if they are here temporarily and will soon be returning to their home garage.

Do buses transporting Vermont students to and from school (or in connection to school activities) need to be registered in this state?

There is no requirement that a school bus registered and garaged out-of-state, used for transportation of Vermont students, be registered in Vermont.

What is the appropriate use of school buses that are registered as municipal vehicles?

In order for a school bus to obtain a municipal registration it must be owned by a municipality and used entirely by that municipality or any other municipality. A municipality may allow one of its buses to be used by another municipality. Compensation is not relevant.

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How long is a school bus clinic card good for?

School bus clinic cards issued prior to January 1, 2007 are good for four years. Cards issued after January 1, 2007 must be surrendered to DMV within 6 months and a school bus endorsement obtained. Otherwise, the driver will need to attend another clinic.

When can a duplicate school bus clinic card be issued?

A duplicate card can be issued if the original card has not been surrendered to DMV as part of the process to obtain or retain an endorsement.

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Can a driver holding an out-of-state CDL drive a school bus for a Vermont school?

Yes, if their license has both an "S" (school bus) and "P" (passenger) endorsement. There are no additional requirements.

Can an "S" (school bus) endorsement be added to an out-of-state CDL?

No, the "S" (school bus) endorsement must be added by the state of issue.

How does an out-of-state driver convert their CDL with "S" (school bus) and "P" (passenger) endorsement to a Vermont license?

The driver must obtain a Vermont CDL license, attend a Vermont school bus clinic, and provide a complete DOT (Department of Transportation) medical.

Can a driver holding a valid out-of-state license (either CDL or non-CDL) drive a Type II School Bus in the State of Vermont?

If the driver meets all qualifications for a Vermont Type II School Bus endorsement a card will be issued to the individual allowing them to drive a Type II School Bus in this state. These requirements include attending a Vermont school bus clinic, passing all required tests (knowledge, vision, and skill tests), and submitting a medical form.

Does a mechanic who inspects school buses need to have a school bus endorsement?

No. DMV policy states "School bus mechanics will be required to possess, at a minimum, a Class B CDL with a "P" (passenger) endorsement to operate an empty school bus." This applies only to inspection of Type I School Buses. For Type II School Buses the inspection mechanic does not need a CDL or a Type II School Bus endorsement.

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Who is responsible for establishing school bus routes and stops?

The School Board has the authority and responsibility to establish bus routes and stops. The school bussing coordinator should also be consulted. When the stop is on a state highway, the Vermont Agency of Transportation can be consulted and may send someone out to look at the stop and put up a sign if warranted.

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What is a Type I School Bus?

A Type I School Bus is a school bus with a manufacturer's rated seating capacity of more than 15 passengers, including the operator.

What kind of license do I need to drive a Type I School Bus?

A CDL with school bus and "P" (passenger) endorsement is required.

What is a Type II School Bus?

A Type II School Bus is a school bus with a manufacturer's rated seating capacity of more than 10 and fewer than 16 passengers, including the operator.

What kind of license to I need to drive a Type II School Bus?

A driver's license with a Type II School Bus endorsement is required.

Do all school buses have to be yellow?

Type I School Buses must be National School Bus Glossy Yellow. It is legal for the hood and fenders to be lusterless black. Type II School Buses, manufactured after January 1, 2000, must be painted school bus yellow.

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Vehicle Registrations

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When must a vehicle be registered in Vermont?

Residents must annually register motor vehicles owned or leased for a period of more than thirty days and operated by them, unless currently registered in Vermont. A Resident who has moved to Vermont from another jurisdiction must register their motor vehicles within 60 days of moving into Vermont. It is illegal for a person to operate a motor vehicle or draw a trailer or semi-trailer on any highway unless such vehicle is registered.

Where do I go to register my vehicle?

Vehicles may be registered at the Vermont DMV main office (in Montpelier) and certain registration transactions may be performed at our satellite offices.  You can also renew most registrations online and at participating Town Clerk offices.

If I have questions concerning my vehicle registration where do I call?

DMV Telephone Numbers

What kinds of vehicles are required to be registered?

Types Of Vehicles

Does the Vermont Department of Motor Vehicles assess any tax on my vehicle when I register it?

Purchase & Use Tax information

Can someone else fill out the registration application form for me?

Someone else can complete the form for you but the application must be signed and dated by the owner(s). If it's signed by someone who is acting as the "authorized agent" of the owner(s) proof of such authorization (such as power of attorney) must be provided to the department.

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How soon after I register my vehicle do I have to get it inspected?

Vehicles not displaying a valid Vermont inspection sticker must be inspected within 15 days of registration. If the vehicle is operated on a public highway within this 15-day period (without a valid inspection sticker affixed) the vehicle must still be in good mechanical condition and meet the Vermont Safety Inspection Standards. Remember, you must present an insurance identification card to the inspection station to show proof of insurance or the vehicle cannot be inspected.

I've moved to Vermont from another state ...how do I change my vehicle registration to a Vermont registration?

You must provide DMV with the following: a completed Registration Application form #TA-VD-119 (PDF document 424.7KB), the title to the vehicle, an updated (current) odometer reading, proof of the dollar amount of tax paid on the vehicle to any previous state (proof of tax paid is not necessary if the vehicle is over 3 years old and you have the title or proof of registration for the past 3 years from a taxable state), a “Visual Verification of Serial Number” and payment of the proper fees. Note: If the title to the vehicle is being held by the lien-holder you must provide DMV with the full name and address of the lien-holder.

What is needed to register a used vehicle in Vermont?

You must provide DMV with the following: a completed Registration Application form #TA-VD-119 (PDF document 424.7KB), the title to the vehicle, a bill of sale or a properly assigned title, an updated (current) odometer statement and payment of the proper fees. If the vehicle is nine (9) years old or newer an Odometer Disclosure Statement is also required.  Note:  Proper assignment of a title requires all the owners listed on the title to sign as sellers in the assignment of ownership section on the back of the title and the new owner’s name must be entered on the “transferred to” line. Any liens listed on the title must be released.

What is needed to get a duplicate vehicle registration certificate?

Complete the application form #TA-VL-15 (PDF document 136KB) and submit it to the DMV together with any appropriate fees.

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Does a person have to be a resident of Vermont in order to register a vehicle in Vermont?

No.

How do I register a motorcycle in Vermont when I purchased the motorcycle in another state?

You must provide DMV with the following: a completed Registration Application form #TA-VD-119 (PDF document 424.7KB), the bill of sale, the title to the motorcycle, an updated (current) odometer statement and payment of the proper fees. If you did not purchase the motorcycle from a dealer (if you purchased it from a private individual) you will also need a "Visual Verification of Serial Number" completed. If you had registered the motorcycle in another state you will also need proof of the amount of tax paid to the other state.

How do I register an ATV in Vermont?

You must provide DMV with the following: a completed Registration Application form #TA-VD-119 (PDF document 424.7KB), proof of payment of sales tax (unless the ATV was purchased through a casual sale) and payment of the proper fees.

Can I renew my vehicle registration in the Mobile Unit?

No, not unless your registration has been expired for more than one year …then new plates will be issued.

You didn’t send me a registration renewal …how do I renew?

Obtain a blank registration application TA-VD-119 (PDF document 424.7KB) from this web site, any Vermont DMV location, Town Clerk or local Police Department. Complete sections 1, 2, 4 and 8 on the registration application and submit the application with the renewal fee. If you are registering a truck, trailer, motorcycle or ATV you must also complete section 3 on the application. This renewal must be delivered to our main office at 120 State Street, Montpelier, VT 05603-0001 ---it cannot be processed at any of our Branch Offices or Mobile Van locations.

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I sent my registration renewal/new/transfer in over two weeks ago and haven’t gotten anything back yet …where is it?

Check with your bank to find out whether or not your check has been cashed. If it has been cashed, get the routing numbers from the back of the check and telephone:

(802) 828-2000, or
(toll free) 1-888-99-VERMONT (1-888-998-3766) to speak with our personnel.

How do I take a name off my registration?

Both owners listed on the front of the title must sign it over to who-ever is going to remain on the title (on section one on the back of the title). Fill out sections 1-4 and section 8 on the registration application and send both the title and the registration application in to our main office in Montpelier with the appropriate fees. You must also provide an updated odometer reading. If one of the owners is deceased, attach a copy of that person’s death certificate.

I've moved to another state from Vermont and I'm registering my vehicle here. What do I do with my Vermont plates? Can I get a refund on them?

When you leave Vermont and register your vehicle in another state you must return your Vermont license plates to: Vermont Department of Motor Vehicles, 120 State Street, Montpelier, VT 05603-0001. This must be done so that the Vermont DMV can cancel that vehicle registration in Vermont. There is no refund of fees.

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Vehicle Titles

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How do I change the name(s) on a vehicle title?

The title to be changed must contain owner information that matches the owner information on the current vehicle registration. You must complete a registration application form #TA-VD-119 (PDF document 424.7KB) providing an updated vehicle odometer reading and updated owner information. Each individual currently listed on the title must sign on the back of the title (as "sellers") and fill in the name of the "buyer(s)". If there are two owners you must indicate the relationship of the two owners.
 

If I am trying to register a vehicle that is more than fifteen (15) years old what do I use for a title?

Your "bill of sale".

How can I change the ownership of a vehicle without a title?

This cannot be done without a title unless the vehicle is not titleable. If the vehicle is more than fifteen (15) years old this can be accomplished using the "bill of sale".

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