COVID-19 | Best Practices when Providing Repairs and Inspections

16 April 2020

In consultation with the Vermont Department of Health (VDH) and the Agency of Commerce and Community Development (ACCD), the Department of Motor Vehicles (DMV) has prepared recommended guidance for Inspection Stations during the COVID-19 Pandemic. 

“Recommendations of Best Practices when Providing Customer Service for Repairs and Inspections”

  • Reduce doing in-person business operations as much as possible.
  • Have workers wear cloth face coverings. Even while wearing a face covering, all workers should still stay 6 feet away from others, wash hands often, and avoid touching their face.  
  • Wear gloves while handling vehicles and paperwork.  Discard after one-time use.
  • Disinfect tools and equipment after every use.
  • Regularly sanitize credit card machines, door handles, countertops and other high-traffic or high-touch areas.
  • Make sure hand washing stations or hand sanitizers are readily available.
  • Thoroughly clean and disinfect all vehicles prior to performing service and again at the conclusion of the service, specifically high-touch areas such as handles, instruments, mirrors, gear shift, steering wheel etc. 
  • Encourage curbside pick-up and drop-off for vehicles.
  • Offer dedicated service hours for higher-risk populations.
  • Install a plastic shield between customers and staff.
  • Assign one register for cash only and provide gloves to that cashier.  Encourage customers to pay over the phone.
  • Have a cup of clean pens for the customer to take and ask them to return the pen to a different cup of used pens. Disinfect the used pens before returning them to the clean cup. 
  • Avoid sharing phones, headsets or other objects that are used near the mouth or nose. 
  • Stagger breaks to limit the number of people in the break room or kitchen area.
  • Move workspaces to 6 feet apart.
  • Increase air exchanges in rooms/garage.
  • Limit the number of customers inside at one time.
  • Set up the checkout area so that customers have 6 feet of space between them. 
  • Make sure that all employees stay home if they are sick.
  • Create protocols for employees returning to work after a possible exposure (CDC). 


Centers for Disease Control (CDC) and the Vermont Department of Health (VDH) guidelines for social distancing and preventing the spread of COVID-19 can be found here: 

* We expect businesses to review the guidance, interpret the guidance, and comply with the guidance.

Agency of Commerce and Community Development (ACCD) COVID-19 Recovery Resource Center:

Vermont Department of Health (VDH) COVID19-Essential-Workers-Health-Safety-Tips.pdf:

Governor Phil Scott Executive Order:

How to Protect Yourself & Others:

Face mask or cloth face-covering guidance:

Best Auto Repair Experience:

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Vermont Department of Motor Vehicles
120 State Street
Montpelier, VT 05603-0001

Monday-Friday: 7:45am-4:30pm
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