I do several companies IFTA's do I have to sign up for each company separately
You can do that under one logon. Choose Third Party as your login type when you sign up for CVO online and you can request access to the companies' accounts once you have signed up.
If you are a business that is not located in Vermont but you do business in Vermont do they file differently?
No, You will file the same way as Vermont based businesses.
If you are the only company that makes deliveries to a customer do we need to track all individual delivery or just the total gallons delivered throughout the month?
No, you must also report from who the fuel was purchased from and where the fuel was received from.
Is the payment effective as of that day as long as it is before 11:59 pm?
Yes, payments will be effective the day they are made. However, payments made after approximately 6:00 pm may take additional time to process; Regardless of the time of payment, it will be dated the day that you made the payment.
My company pays via electronic funds transfer, is that an option instead of using the CVO web portal?
You will be allowed to pay in any accepted methods whether or not your activity is done online, on paper, or in person. However, licensed Distributors must remit funds via an electronic funds transfer.
What can I do with CVO Online?
CVO Online has many convenient features for you to manage your business related to your accounts with the Vermont DMV Commercial Vehicle Operations Unit. CVO Online removes the barrier of requiring you to come into the office or mail in documents. You can do the following activities with CVO Online:
Fuel Tax Account
- File and pay for Monthly Fuel returns
- Renew your bond
- If you qualify, request a bond release at the time of renewal
- File and pay for Quarterly IFTA returns
- Request and/or replace IFTA decals
- Renew your IFTA license
- Renew IRP vehicles
- Request to add/delete/refund/change a vehicle
- Replace decals, cab card and/or plates
- Request temporary registration
- Transfer plates
Railroad Tax Account
- File and pay for Quarterly Railroad returns
Car Rental Tax Account
- File and pay for Monthly/Quarterly Rental returns
- Renew your bond
Diesel Exemption Certificate
Diesel Dealer License
- Viewing and printing your license(s) for free
- Viewing all letters
- Go Paperless
- Viewing and printing all filed returns
- Messaging the CVO Unit
- Granting Third Party access
- Update your contact information
How do I register a new business?
For any of the following account types, click on the ‘Register a Business’ link under Registration from the CVO Online homepage:
- Fuel Tax Account
- IFTA Account
- IRP Account
- Railroad Tax Account
- Rental Tax Account
How do I make a payment?
Non-Login: Under Payments, click ‘Make a Payment’ and provide your ID (FEIN, SSN, ITIN) and account ID or fleet ID. Afterward, you will be prompted how much you want to pay and if you are paying with a credit card or ACH debit. When paying with a credit card, you will be re-directed to our external services. When the payment is complete, you will be directed back to CVO Online.
Login: Enter your Username and Password to be directed to a summary of your account information. Click on the hyperlink ‘Make a Payment’. Afterward, you will be prompted how much you want to pay and if you are paying with a credit card or ACH debit. When paying with a credit card, you will be re-directed to our external services. When the payment is complete, you will be directed back to CVO Online.
Note: Credit Card payments are subject to a 3% processing fee which is retained by the service company.
How long does it take for an online payment to process and post to my account?
The online payment processes within 2 - 3 business days.
How do I search for a previous submission?
From the home screen without logging in, click on the ‘Find a Submission’ hyperlink at the bottom of the page under Submissions. You will need to enter your email address and the confirmation code you were given.
If you log into the system, you will click on the ‘More…’ heading and click on the ‘Search Submissions’ hyperlink under Submissions. From there you will be able to view pending, processed, and rejected submissions.
Can I make a payment if I don't use a US bank account?
Our online services currently do not support non-US bank routing numbers. If you have any questions regarding making a payment, please contact the Commercial Vehicle Operations.
What are the criteria that make me eligible for a refund?
See "refunds" on the Diesel Fuel Tax page.
How do I check the status of a refund?
On the home page, under Refunds, click on ‘Track a Refund’ and fill in the ID type (FEIN or SSN), the ID number, and the amount of the refund and click ‘Submit’.
Is it OK to share my username and/or password with my coworkers or other members?
You should not share your username or your password with anyone. Usernames and passwords are unique to the individual user. Your username and password determine your access roles and rights. Never share your username or your password with anyone.
How do I access CVO Online?
Our secure socket layer (SSL) software uses state-of-the-art 128-bit encryption to ensure that your personal and financial information cannot be intercepted during transmission to our server.
All information requests pass through hardware and software security firewalls.
Encrypted personal information includes credit card numbers as well as social security numbers and banking information.
Who is Vermont.gov?
Vermont.gov is the entity under contract with the State of Vermont to build and host the State Web Portal and develop online services for the state. Based in Montpelier, this organization is helping Vermont to become an E-State by aggregating the various state websites into one standards-based system and to provide the state's businesses and citizens with the online services they have come to expect and deserve. The State Web Portal can be accessed here: vermont.gov/portal.
How do I create third-party access to my account?
When you login to your account, click on the ‘More…’ selection and Access will be in the lower right-hand corner. From there you will be able to select from the hyperlink ‘Grant Third Party Access’. You will need to provide either the username or email your third-party used to register with CVO Online.
If I am a third-party, how do I get access to my clients account?
First, you will need to create a web login. Click the ‘Create One’ link and indicate you are third-party. When you log in to your account click on the ‘More…’ selection and Access will be in the bottom middle. Click the ‘Request Access’ link, you will need to provide the account ID of your client. Your client will either receive a letter in the mail or email notification. Then your client can log into CVO Online and grant you access.
I am a third-party but my client does not have a web account, how do I get access?
You will follow the same steps to request access and your client will receive a letter in the mail. Your client will go to CVO Online and under Submissions, click the ‘Review Third Party Access’, and grant you access to their account(s) without needing to log in or create a web account.
How do I use the site to contact DMV?
When you log into your account, click ‘More…’ and click ‘View Messages’ underneath Communications. From there, click “Send a Message’ and you can specify the account or send a general message to the CVO unit with your question.
If you need additional assistance, use our Contact form or call us.
How do I create a login?
On the home screen in the upper right-hand corner, select the ‘Create One’ login hyperlink. You will need your identification information and letter ID from the CVO Unit to complete this.
Acceptable letter types are:
- Signup for CVO Online
- Registration Approved
- Statement of Accounts
Usernames do not have special requirements however, password requirements must contain:
- 8 characters minimum
- One upper case character
- One lower case character
- One number
- One special character
How do I reset a username or password?
From the home screen, click on the ‘Forgot username or password?’
What if my contact information or email address has changed?
Once you have created your account, you may update your information within the CVO Online system. If you want to contact the CVO Unit use our Contact form here.
Why is it asking to attach schedules when filing my Fuel return?
In order to use CVO Online to file Fuel tax returns, taxpayers will need to upload their schedules using Excel or XML templates. The templates can be found on the Fuel Tax page.
If you do not have Microsoft Excel, Google Sheets can be used for free in order to produce schedules in Excel format.
Why does the Fuel return look different?
The Fuel return now contains three different fuel types; Gasoline, Undyed Diesel, and Aviation Fuel. For more information, visit the Fuel Tax page.
If I begin filing a return and it isn’t completed, is it saved?
If you are logged in and begin filing a return, click the ‘Save Draft’ button at the bottom-left of the screen. Once you are ready to submit the return, go into your Action Center and click ‘View Submission’ with the corresponding return and click ‘Continue Editing’.