Statistics

Demand for Arbitration Case Activity* Fiscal Year 2016

  • Decisions for Consumer - 21
    • The $506,516 in consumer awards range from $12,192 for a 2012 Ford Focus to $47,544 for a 2015 GMC CL–Sierra 2500.
    • The refund sum includes 4 lessor assignee awards totaling $96,837.
  • Decisions for Manufacturer - 9
  • Settlements - 19
  • Withdrawal (no longer owning vehicle) - 1
  • Administrative Dismissals (usually because of not meeting a jurisdictional requirement) - 18
  • Motion for Reconsideration (denied: no new evidence) - 1
  • Appeal to Superior Court (pending since ’14) - 1
  • Total: Case Activity - 70

* Included above are: 

  • Twelve Demands filed in Fiscal Year ‘15 reaching resolution in FY ‘16; and
  • Eight Demands filed in Fiscal Year ‘16 attaining disposition in FY ’17.

Manufacturer Summary Fiscal Year 2016

  • BMW of North America, Inc. - 1
  • FCA US LLC - 10
  • Ford - 27
  • General Motors LLC - 6
  • Heartland Recreational - 1
  • Kia - 1
  • Subaru - 5
  • Toyota - 1
  • Volkswagen - 1
  • Volvo - 1
  • TOTAL: 54

Consumer-reported Defects for Fiscal Years (FY) ’14, ’15 and ‘16

The most prevelant consumer-reported defect/condition for cases receiving a FY ’16 resolution were related to the vehicle’s transmission. Case resolutions for the claimed defects filed in or resolved in FY ’16 are included in the manufacturer’s detailed summary report.

Consumer-reported defects FY 14 FY 15 FY 16
Vehicle body + water leaks (trunk, door locks, wind noise, roof, sunroof, headliner, passenger seat, windows) 2 7 4
Engine operation; check-engine light 7 5 2
Suspension - steering – vibrations 3 1 2
Transmission – shifting – 4-wheel drive – AWD – clutch 12 16 29
Electrical – battery – dashlights – loss of power – lights – instrument cluster – electrical equipment - headlights 10 3 3
Brakes including ABS system and parking brake; CV joints 8 3 0
Starting problem 5 3 0
Unidentified 3 1 3
Airbag 0 1 2
Heater or air-conditioning system – seat heater 6 6 1
Driveability (poor handling; inconsistent acceleration; hesitation; stalling; rough idle; pulls left or right; lack of power) 4 1 5
Exhaust + Emissions 0 0 1
Excessive oil consumption; oil leak; oil pressure 3 2 4
Anti-freeze leak; excessive consumption 1 2 2
Cruise Control problem 1 0 1
Front- and rear-end noises 4 1 1
Fuel mileage; fuel system or gas gauge 1 3 1
Radio/Phone Sync/Media System 1 1 3
GPS (Global Positioning System)/Navigation System 0 0 2
Horn or clock 3 0 0
Turbocharger 2 1 1
Auto locks/ key fob 0 0 2
Traction light 3 1 0
Seatbelt 1 0 0
Windshield wiper; noise; fogging 1 0 0
Power steering 1 2 1
Sun visor 0 0 1
Rust spots 1 0 0
Defective tires 0 0 1
Total Defects Reported 83 62 72

 

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