Resumes will not be accepted via e-mail. You must apply online to be considered.
To apply for these positions, visit Motor Vehicle Call Center Agent III or Motor Vehicle Call Center Agent I
Overview
The Vermont Department of Motor Vehicles (DMV) is seeking enthusiastic individuals to join our team as Motor Vehicle Call Center Agents!
Duties include:
- Provide exceptional service through constant public phone, written, and electronic customer contact.
- Handle and complete a wide variety of applications with accuracy and efficiency.
- Ensure accountability for all fees and audits and maintain detailed records through daily reports and weekly statistics.
- Mentor and train new agency employees, fostering a collaborative and knowledgeable team environment.
- Process salvage vehicle documentation and correct batch errors to maintain smooth operations.
- Act as a supervisor in their absence, covering office and unit phones and fielding emails.
- Manage supply orders and maintain inventory.
- Utilize driver improvement knowledge and provide accurate information to exam office customers, including written road and Commercial Driver Permit exams.
Call Center Agent III
This role will offer opportunities to mentor and train team members while playing a key role in ensuring the DMV runs smoothly and efficiently. We offer a supportive environment with room for professional growth and development. The ideal candidate will have experience in the Vermont DMV, a proactive and solution-oriented mindset, and the ability to manage multiple tasks simultaneously. A commitment to providing exceptional service and accurate information to the public is vital.
Call Center Agent I
This position will help you develop your skills in customer service, administration, and data management while working under the guidance of a dedicated Unit Supervisor who supports your growth. The ideal candidate will have strong communication skills, a friendly demeanor, excellent organizational abilities, attention to detail, and a commitment to providing top-notch service to our community.
Equal Opportunity Employer
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Total Compensation
You are offered a great career opportunity as a State employee, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State-paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low-cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program