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Featured Article

July 5, 2024

Now Hiring in Montpelier - Back Office (seasonal)

Resumes will not be accepted via e-mail. You must apply online to be considered.

To apply for this position, visit careers.vermont.gov.

Summary 

The Vermont Department of Motor Vehicles (DMV) is seeking a team player to join the Driver Improvement (DI) and Ignition Interlock (RDL) Units. The MV Driver Improvement Specialist will work with customers and members of the public regarding suspensions and reinstatements. Due to the nature of the position, difficulty, unique, and sensitive issues may be addressed. The Specialist does not typically have direct customer contact. Duties may include processing reinstatements and various reports such as driving records, crash reports, voluntary surrender of a license, suspensions, compliances, and reinstatements through the Ignition Interlock program. The Specialist will collect and process fees for the above transactions, so experience with point-of-sale systems is preferred. These are unique positions in which you will interact with Vermonters daily, and the ability to provide excellent customer service is required.

This is not a remote position. Work takes place within the Montpelier DMV. The incumbent will work from 7:45 am to 4:30 pm, Monday through Friday.

Equal Opportunity Employer

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment based on race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Total Compensation

You are offered a great career opportunity as a State employee, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State-paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low-cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
Now Hiring - Call Center Agents

Resumes will not be accepted via e-mail. You must apply online to be considered.

To apply for these positions, visit Motor Vehicle Call Center Agent III or Motor Vehicle Call Center Agent I

Overview

The Vermont Department of Motor Vehicles (DMV) is seeking enthusiastic individuals to join our team as Motor Vehicle Call Center Agents!

Duties include:

  • Provide exceptional service through constant public phone, written, and electronic customer contact.
  • Handle and complete a wide variety of applications with accuracy and efficiency.
  • Ensure accountability for all fees and audits and maintain detailed records through daily reports and weekly statistics.
  • Mentor and train new agency employees, fostering a collaborative and knowledgeable team environment.
  • Process salvage vehicle documentation and correct batch errors to maintain smooth operations.
  • Act as a supervisor in their absence, covering office and unit phones and fielding emails.
  • Manage supply orders and maintain inventory.
  • Utilize driver improvement knowledge and provide accurate information to exam office customers, including written road and Commercial Driver Permit exams.

Call Center Agent III

This role will offer opportunities to mentor and train team members while playing a key role in ensuring the DMV runs smoothly and efficiently. We offer a supportive environment with room for professional growth and development. The ideal candidate will have experience in the Vermont DMV, a proactive and solution-oriented mindset, and the ability to manage multiple tasks simultaneously. A commitment to providing exceptional service and accurate information to the public is vital.

Call Center Agent I

This position will help you develop your skills in customer service, administration, and data management while working under the guidance of a dedicated Unit Supervisor who supports your growth. The ideal candidate will have strong communication skills, a friendly demeanor, excellent organizational abilities, attention to detail, and a commitment to providing top-notch service to our community.

Equal Opportunity Employer

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Total Compensation

You are offered a great career opportunity as a State employee, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State-paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low-cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program