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An Official Vermont Government Website

People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

June 2, 2025

Dealer Bulletin 25-1 | Business Services Unit - Dealer Inspector Regions

The Business Services Unit is a newly formed section within the Enforcement & Safety Division of the Department of Motor Vehicles (DMV). Through reorganization efforts, a dedicated dealer processing unit was created to process dealer transaction and dedicated Dealer Field Inspectors were navigated to create a robust Dealer Services Program.

This newly formed Dealer Services Program’s key mission and directive is to provide outstanding customer service, support, and guidance to dealership staff, automobile consumers/purchasers, and industry partners. By directing internal and external sources to one program group will allow for efficiency and reduce duplication of efforts in reviewing and determining responses.

  • For all dealer processing questions, you can contact (802) 828-1443
  • For all dealer business or licensing needs you can contact (802) 828-2038
  • The dealer inspector region map will identify your area Field Inspector, unit supervisor, and their contact information.
  • A copy of this map is available HERE, and we are in production on the creation of an interactive version.