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Service Animals

What Is A Service Animal?

Under the Americans With Disabilities Act (ADA), a service animal is any guide dog, signal dog, or another animal individually trained to provide assistance to a person with a disability. Animals that meet this definition are considered service animals whether or not they have been licensed or certified by a state or local government. Service animals are working animals and are not considered pets.

A service animal:

  • guides people who are blind
  • alerts people who are hearing impaired
  • pulls wheelchairs
  • alerts and protects a person who may have seizures
  • performs other special tasks
 

The Americans With Disabilities Act

The ADA is a federal law that requires businesses and organizations that serve the public to allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go.

Examples of these businesses and organizations include:

  • restaurants or hotels
  • taxis and shuttle buses
  • grocery and department stores
  • hospitals and medical offices
  • theaters
  • health clubs
  • parks and zoos
  • government offices that serve the public
 

Conducting Business With Service Animals

Businesses and organizations that serve the public have a responsibility to serve all their customers equally well. However, most business owners and office workers have little experience interacting with people who have disabilities and are accompanied by their service animals. If this is the case, you may be asked questions about your animal since most businesses do not allow animals in the building.

Businesses are not required to provide care or food for a service animal or to provide a special location for the animal to relieve itself. You are required to be responsible for your animal’s actions. You may be liable for damage caused by your animal.

 

Questions You May Be Asked

You should be prepared to answer either of the following questions:

  • Is your animal a service animal?
  • What tasks has the animal been trained to perform?
 

Questions You May Not Be Asked

These questions may not be asked:

  • Does your service animal have an ID card?
  • Has your animal been certified as a service animal?
  • What is your disability?

NOTE: Although some service animals wear identifying harnesses or special collars, there is no requirement that service animals be identified.

 

How Should You Be Treated?

You should expect to be treated with the same care and concern as any other customer. You may not be charged a deposit or surcharge so your animal may accompany you. You cannot be segregated from other customers because you are accompanied by your service animal. You should not expect faster or better service because you are accompanied by your service animal.

You should not be asked to remove your animal from the office unless:

  • the animal is out of control and you are not trying to control it, or
  • the service animal poses a direct threat to the health or safety of other people. If this happens, you have the option of conducting your DMV business without having your animal on the premises.

NOTE: County/city ordinances regarding leash laws apply to service animals as well as pets. If local county/city ordinances require, service animals must be leashed when inside a DMV office.

 

Helpful Websites

Here are some websites for additional information about service animals in places of business:

www.ada.gov

www.usdoj.gov/crt/ada/qasrvc.htm

Featured Article

December 6, 2024

Now Hiring - Motor Vehicle Field Inspector

Resumes will not be accepted via e-mail. You must apply online to be considered.

To apply for this position, visit careers.vermont.gov

Overview

The Motor Vehicle Field Inspector is a non-sworn investigator assigned to the newly created Business Services Unit within DMV's Enforcement & Safety Division. This home-based position performs field inspections and technical investigations relevant to the civil and regulatory activity for the Department of Motor Vehicles, specifically focusing on laws relevant to licensed motor vehicle inspection stations, mechanics, and dealerships, as well as other motor vehicle-related fraudulent activity.

Candidates should be comfortable giving testimony in regulatory hearings, including in traffic court. Proficiency with basic computer software technology is necessary for success in this position.

This position is home-based, but significant fieldwork is required.

A background in automotive diagnostics/repair or dealership processes is preferred.

Equal Opportunity Employer

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment based on race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Total Compensation

You are offered a great career opportunity as a State employee, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State-paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low-cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program