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People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

November 8, 2024

Vermont DMV to Display “Red Ribbon Trees” to Honor Victims of Impaired and Distracted Driving Crashes

Montpelier, Vt. — The Vermont Department of Motor Vehicles (DMV) will be collaborating with the Vermont Safe Driver Program this holiday season to display a “Red Ribbon Tree” in six DMV locations around the state from November 10 until the end of the year.

The Red Ribbon Tree is a reminder never to drive impaired or distracted. Each ribbon on the tree represents a person who lost their life on Vermont’s roads and highways due to an impaired or distracted driver.

“These crashes are 100% preventable,” said DMV Interim Commissioner Michael Smith. “There are too many crashes and fatalities caused by impaired and distracted drivers throughout our state. We urge Vermonters to plan ahead, have a sober driver, and drive with their full attention. Please help us keep Vermonters safe on our roads.”

In Vermont, from 2019 to 2023, 56% of fatal vehicle crashes involved an impaired driver (impaired includes both drugs and alcohol), and 237 children were involved in crashes with impaired drivers. In 2023, there were 42 fatalities involving an impaired driver. Between 2019 and 2023, 10.7% of fatal crashes in Vermont involved a distracted driver.

This year, the Red Ribbon Tree Ceremony will be held on Tuesday, December 10, 2024, at the Vermont State House in the House Chamber at 12:00 p.m. This event is held annually to remember and honor those who have been injured or killed by impaired and distracted drivers on Vermont’s roads and highways. This is a public event, and all are welcome to attend.

As the holidays approach, drivers should stay safe during this season – and at all times – by planning ahead if they intend to drink or use drugs. They should not wait until after partaking to plan how to get home. Drivers should secure a designated sober driver or call a friend, family member, or rideshare for a sober ride home. And as always, drivers should leave their handheld devices in their bag, console, or back seat to avoid being distracted while driving.

If drivers do partake in drugs or alcohol and are unable to drive, they should give their keys to a sober driver so that person can get them home safely. When someone you know has been drinking or using drugs and is considering driving, be proactive: take away the keys, and help them get a sober ride home. If anyone spots an impaired driver, contact local law enforcement or the Vermont State Police.

For more information on impaired or distracted driving, visit nhtsa.gov and drivewell.vermont.gov/.