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People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

November 18, 2024

Governor Phil Scott Announces appointment of Andrew Collier as DMV Commissioner

Andrew Collier, commissioner, Department of Motor Vehicles

Collier, of Westford, has been the deputy commissioner of the Vermont Department of Liquor and Lottery (DLL) since 2021. In this role, he helped integrate operations between the liquor and lottery divisions, supported the launch of the lottery central gaming vendor in 2022, and played a key part in introducing sports wagering in the state. Before joining DLL, Andrew spent 11 years as a trooper with the Vermont State Police, where he served as a drug recognition expert on the DUI enforcement team and played an essential role in mentoring and training recruits. Additionally, Collier serves on the Howard Center Board and the Westford Development Review Board and is a former Vermont Natural Resources Board member.

“I’m honored that Governor Scott has appointed me to this role, and I’m excited to bring my experience in community engagement, state operations, and law enforcement to make a meaningful impact,” said Collier. “It’s a privilege to serve Vermont in this capacity, and I look forward to working with Secretary Flynn, the amazing team at the Department of Motor Vehicles, and the greater transportation community.”