If you have a disability, DMV can provide you with information and assistance to suit your needs.
Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:
Use Vermont Relay
If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services.
- 711 or
- 800-253-0191 for English
- 877-253-7244 for Spanish-English
Conducting Business with Your Service Animal
Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.
Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.
Please note that if your animal poses a direct threat to the health or safety of other people, you will be asked to remove your animal from the office.
Interacting with DMV
There are several ways you can interact with DMV depending on your needs and abilities.
Interacting by Telephone
Call Center: 802-828-2000
TTY: Vermont Relay
You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:
- Vehicle registration
- How to obtain a driver's license
- Where to take an exam
- What to expect at that exam
- Driving Under the Influence (DUI) restrictions and much more
Visiting DMV in Person
The “Check-In Desk”
All DMV Offices have a “Check-In Desk”. When visiting a DMV office go to the “Check-In Desk” to request any assistance or accommodation you might need.
The Office Supervisor at any DMV Office
You can speak to the office supervisor at any DMV office that you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.
DMV Offices – Disabled Parking and Building Access
All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.
Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:
Americans with Disabilities Act (ADA)
Need something else?
Driving with Medical Conditions
Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.
Driver Safety Evaluation Guidelines
DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.