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An Official Vermont Government Website

People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

May 9, 2025

Beware of Scams: Fraudulent Messages Targeting Vermont Drivers

Beware of Scams: Fraudulent Messages Targeting Vermont Drivers

The Vermont Department of Motor Vehicles (DMV) is warning residents about an increase in scam messages falsely claiming that drivers are at risk of license suspension if they do not pay outstanding tolls. These deceptive messages, often sent via text, email, or phone calls, attempt to pressure individuals into making payments to fraudulent sources.

How the Scam Works

Scammers send messages posing as the DMV or other official agencies, stating that the recipient must pay overdue toll fees immediately to avoid license suspension. They may provide a fraudulent link or phone number to collect payments or personal information.

What You Should Do

  • Do not click links or provide personal information if you receive an unexpected message about toll payments.

  • Verify directly with the DMV by contacting the Information Unit at DMV.InformationUnit@vermont.gov

  • Ignore and report suspicious messages to local authorities or the Federal Trade Commission (FTC) atwww.ReportFraud.ftc.gov.

How to Stay Safe

  • The Vermont DMV does not send unsolicited messages demanding immediate payment.

  • Official DMV notices come via mail or direct communication from verified sources.

  • If you are unsure about a toll payment status, check directly with your toll service provider before taking any action.

The Vermont DMV urges all residents to stay vigilant and help spread awareness of this scam. Protect yourself and others by recognizing fraudulent messages and reporting them to the appropriate authorities.