Skip to main content
An Official Vermont Government Website

People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

March 30, 2025

CMV Crash | I-91 St. Johnsbury

SUBJECT: Commercial Motor Vehicle Crash

DATE/TIME OF INCIDENT: 03/30/25 at 6:34 p.m.

INCIDENT NUMBER: 25MV003562

TYPE OF EVENT(S): Tractor trailer crash

LOCATION OF EVENT(S): Interstate 91 in St. Johnsbury

INVESTIGATING INSPECTOR(S): Sergeant Jacobs

 

SUMMARY: 

On the date and time above, DMV Enforcement and Safety Inspector Jacobs responded to I-91 in St. Johnsbury for a commercial vehicle rollover. When he arrived at the scene, the tractor trailer, owned by Transport Dercy Inc., was overturned in the median of the interstate. The driver, Francis Thouin, 42, of St. George, Quebec, was not injured in the crash. Thouin stated that while he was traveling north on I-91, a vehicle merged onto the interstate from U.S. Route 2 and entered his lane of travel. Thouin said that he applied his brakes and steered to the left to avoid a collision with the vehicle. Thouin left the roadway, and his vehicle overturned and came to its final position of uncontrolled rest in the median. Thouin was unable to provide a description of the other vehicle involved, and no other witnesses were at the scene. 

 

DMV was assisted at the scene by Vermont State Police and B&B Towing. The tractor trailer sustained disabling damages and was towed from the scene. Anyone who witnessed the crash or has information about the crash is asked to contact DMV Enforcement and Safety at 802-828-2078.

 

This is an informational post made in the interest of transparency and public awareness of the activities of the Department of Motor Vehicles. For more information about a specific incident, please contact the DMV at 802-828-2078.