Skip to main content
An Official Vermont Government Website

People With Disabilities

If you have a disability, DMV can provide information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

 

Use Vermont Relay 

If you have a speech or impairment or are deaf or hard of hearing, you can use Vermont Relay for assistance with DMV services. 

 

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you to any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of others, you will be asked to remove it from the office.

 

Interacting with DMV

There are several ways you can interact with DMV, depending on your needs and abilities.

Interacting by Telephone

Call Center: 802-828-2000

TTY: Vermont Relay

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV office. Our Call Center offers information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver's license
  • Where to take an exam
    • What to expect at that exam
  • Driving Under the Influence (DUI) restrictions and much more

 

Visiting DMV in Person

The “Check-In Desk”

All DMV Offices have a “Check-In Desk”. When visiting a DMV office, go to the “Check-In Desk” to request any assistance or accommodation you might need.

The Office Supervisor at any DMV Office

You can speak to the office supervisor at any DMV office you call or visit. DMV office supervisors are trained to assist people with disabilities and offer accommodation if needed.

DMV Offices – Disabled Parking and Building Access

All DMV Office locations have designated parking for people with disabilities and signage for accessible ramps, where needed.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

 

 

Need something else?

Driving with Medical Conditions

Whether due to illness, injury, or medication side effects, you should let DMV know if you have a medical condition that may affect your driving.

 

Driver Safety Evaluation Guidelines

DMV uses several qualifications to determine whether a driver has the necessary physical and mental skills to operate a motor vehicle safely.

Featured Article

April 3, 2025

Distracted Driving Awareness Month

WHAT: Distracted Driving Awareness Month Press Conference

WHEN: Wednesday, April 9, 2025, at 11:00 a.m.

WHERE: Vermont State Police Westminster Barracks, 1330 Westminster Heights Road, Westminster

DETAILS:

April is National Distracted Driving Awareness Month. The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA), the Vermont Agency of Transportation’s State Highway Safety Office (SHSO), and Vermont highway safety advocates are launching a high-visibility enforcement effort from April 10-14, 2025, to deter distracted driving. Law enforcement officers nationwide will work together to enforce laws regarding texting and distracted driving, and to remind people to drive with their full attention.

To support this effort, the SHSO will hold a Distracted Driving Awareness Press Conference with representatives from the SHSO, Vermont State Police and other Vermont and New Hampshire law enforcement agencies, Emergency Medical Services (EMS), the American Automobile Association (AAA), and the cellular service carrier AT&T. The goal of the press conference is to bring together public and private stakeholders who dedicate their work to keeping Vermont’s roads safer for all road users and to raise awareness about the risks of distracted driving.

According to NHTSA, in 2022, 3,308 people were killed and an estimated additional 289,310 people injured in traffic crashes involving distracted drivers. Due to data collection limitations, however, we know that these are underestimations. In Vermont, during the past five years (2020-2024), there have been 33 fatalities attributed to distracted driving, which means that 9.6% of all vehicle-related fatalities in Vermont involved a distracted driver.