Motor Vehicle Arbitration Board

The Board includes gubernatorial appointees of a new car dealer and alternate, one active technician and alternate, and three citizens and one alternate "shall be persons having no direct involvement in the design, manufacture, distribution, sales or service of motor vehicles or their parts" (9 V.S.A. Section 4174). Interested citizens should be available for attendance at daylong hearings held monthly in Montpelier. Compensation is $50 per diem plus expenses (32 V.S.A. §1010).

If interested in being considered for appointment when an opening occurs please complete the on-line application and forward it to the Governor's office as directed within:

http://governor.vermont.gov/boards-commissions

FAQs

The Consumer's Repair Summary For A 3-Times-Out Claim will help you organize the repair history when filing under the "3 times out" provision.

3-Times-Out Claim (Filing Method A):

  • A Demand may be filed after the manufacturer/authorized dealer has had reasonable opportunities to repair a warranted defect(s). The lemon law presumes that three unsuccessful repair attempts meet this requirement. The first attempt must occur within the manufacturer's express warranty.
  • A consumer filing with fewer than three repair attempts must convince the Board that the manufacturer was allowed a reasonable opportunity to repair. This could be for a safety-related defect/condition, if the dealer/manufacturer presents the condition is characteristic and no repair is needed, or for other reasons.
  • The symptom of a claimed defect(s) must be present as of the date of filing.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.

30 Days Out-Of-Service Claim (Filing Method B):

  • A Demand may be filed after a vehicle has been out-of-service for multiple days by reason of a reasonable number of repairs within the manufacturer's express warranty.
  • The lemon law presumes that a reasonable number of repairs have been made when the vehicle has been out-of-service for 30 calendar days.
  • A consumer may file with fewer than 30 days out-of-service but must demonstrate why the Board should accept fewer than 30 days as being reasonable.
  • "Out-of-service" is defined as the vehicle being unavailable for the consumer's use for a major portion of the day (4 hours or more) while being under the control of the manufacturer, its agent or authorized dealer.
  • The 30 days may be cumulative or consecutive.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.
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Contact Us

Vermont Department of Motor Vehicles
120 State Street
Montpelier, VT 05603-0001

Monday-Friday: 7:45am-4:30pm
email telephone

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