Statistics

Demand for Arbitration Case Activity Fiscal Year 2021

  • Decisions for Consumer – 11
    • The $212,176.32 in awards range from a $5,544.19 refund for a leased 2020 Jeep Grand Cherokee to a $35,719.02 refund for a purchased 2019 Ram Promaster.
    • The refund sum includes three lessor assignee awards totaling $20,963.22.
  • Decisions for Manufacturer – 9
  • Settlements – 22
  • Administrative Dismissals (usually due to not meeting a jurisdictional requirement) – 6
  • Board Dismissals (usually due to Board ruling it lacked jurisdiction) – 1
  • Case withdrawals by Consumer (usually due to final repair being successful) – 13
  • Order compliance penalty – 0
  • Remand appeal to Superior Court – 0
Total Case Activity – 62

Manufacturer Summary Fiscal Year 2021

  • Audi – 1
  • FCA US LLC – 13
  • Ford Motor Company – 16
  • General Motors – 16
  • Honda of America – 2
  • Hyundai Motor America – 2
  • Kia Motors America – 1
  • Mazda North American Operations – 1
  • Subaru of America – 5
  • Toyota Motor Sales, U.S.A. – 2
  • Volkswagen Group of North America – 2
  • Volvo Cars of North America –1
Total – 62

 

 

 

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FAQs

3-Times-Out Claim (Filing Method A):

  • A Demand may be filed after the manufacturer/authorized dealer has had reasonable opportunities to repair a warranted defect(s). The lemon law presumes that three unsuccessful repair attempts meet this requirement. The first attempt must occur within the manufacturer's express warranty.
  • A consumer filing with fewer than three repair attempts must convince the Board that the manufacturer was allowed a reasonable opportunity to repair. This could be for a safety-related defect/condition, if the dealer/manufacturer presents the condition is characteristic and no repair is needed, or for other reasons.
  • The symptom of a claimed defect(s) must be present as of the date of filing.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.

30 Days Out-Of-Service Claim (Filing Method B):

  • A Demand may be filed after a vehicle has been out-of-service for multiple days by reason of a reasonable number of repairs within the manufacturer's express warranty.
  • The lemon law presumes that a reasonable number of repairs have been made when the vehicle has been out-of-service for 30 calendar days.
  • A consumer may file with fewer than 30 days out-of-service but must demonstrate why the Board should accept fewer than 30 days as being reasonable.
  • "Out-of-service" is defined as the vehicle being unavailable for the consumer's use for a major portion of the day (4 hours or more) while being under the control of the manufacturer, its agent or authorized dealer.
  • The 30 days may be cumulative or consecutive.
  • Please review the eligibility requirements prior to filing and enclose the requested supporting documentation, which must be received prior to the scheduling of a hearing.
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Vermont Department of Motor Vehicles
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Montpelier, VT 05603-0001

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